Policy

A non-refundable deposit is required to secure your appointment. This will be deducted from your total cost.

Please arrive with clean skin, free of lotions or oils, to ensure the best welding results.

We do not offer refunds or exchanges on jewellery once it has been welded.

A $25 non-refundable & non-transferable deposit is required at the time of booking.

This deposit secures your spot and will go towards your final payment.

You may reschedule up to 48 hours before your appointment to keep your deposit valid.

Appointments can be rescheduled up to 3 times before requiring a new deposit.

A 10-minute grace period will be given, unless communicated by the client.

After 15 minutes, your appointment will be cancelled, and your deposit forfeited.

Cancellations within 48 hours of your appointment will result in a forfeited deposit and may be subject to a $15 fee.

No-shows will forfeit their deposit and may be barred from future bookings.

All sales are final. No refunds or exchanges once the jewellery has been welded.

We do not weld jewellery purchased elsewhere.

If your chain breaks due to a manufacturing defect within 7 days, we will repair it free of charge.

If your jewellery breaks due to misuse, a repair fee will apply.

We are not responsible for any allergic reactions or adverse skin reactions to metals used. Please notify us of any sensitivities beforehand.

If you have sensitive skin or a history of metal allergies, we recommend consulting a professional before booking.

We reserve the right to refuse service if we suspect any skin irritation or health concerns.

No extra guests are allowed unless they are also receiving a service.

If you are feeling unwell, please reschedule your appointment.

The studio is cleaned and sanitised between each client for a safe experience.